Complaint intake for vending and autonomous locations
OUTAG3 takes reports by phone and form, captures the location and problem, and alerts your team only for critical incidents.
Start with one location · works with your existing processes
Complete first report
Location, problem, and contact details are captured cleanly.
Priority by your rules
Minor issues are batched and critical outages escalated.
Humans decide
Refunds, callbacks, and operational actions stay with your team.
How it works
Voice AI structures complaints, separates minor issues from critical incidents, and prepares everything so your team can act immediately.
Customers call 24/7 – but you no longer have to pick up yourself.
The AI instantly detects whether €2 are missing or the barrier jammed at peak time.
Name, location and IBAN/PayPal for the refund are captured immediately.
No more follow-up calls: you get a complete list of all open refunds.
Critical errors trigger an immediate alert when your location is on fire.
Voice demo
Talk to the agent in your browser—then see how it becomes a structured, prioritized case your team can work on right away.
00:00
Ready
Tap the microphone to start
Conversation log
Microphone access required • Try-out budget limited
Ticket preview
Name
Mara Klein
m.klein@example.de
Phone
+49 151 23456789
Time
3/4/26, 8:14 AM
Message
The machine charged €8 but did not dispense a product. Please investigate urgently.
Reference: BSW-KR29A
Why OUTAG3?
Built for unstaffed locations: natural phone conversations, smart triage to your rules—and clear outputs instead of support chaos.
Knowledge base
Review the workflow, terminology and operating boundaries before starting a pilot.
Join the waitlist—we will reach out when early-tester spots open up. Fits your existing workflows without a big IT project. We cannot commit to a fixed testing window yet.
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