For vending stores and unattended locations
OUTAG3 takes customer reports by phone or chat and emails your team a clear case report.
60 days free · 1 location · up to 20 free minutes
Complete first report
Location, problem, and callback details—in the report when provided.
Clear case preparation
The report summarizes urgency and impact. Unclear details are flagged.
Your team decides
Refunds, callbacks and operating actions stay with your team.
How it works
By phone or chat.
Problem and urgency at a glance. Unclear details are flagged.
Your team decides on refunds, callbacks, and on-site action.
Sample conversation
Have a sample conversation of up to 2 minutes. The report beside it is a fixed example.
00:00
Ready
Tap the microphone to start
Conversation log
Microphone access is required for voice.
Lite pilot · case report example
Location
North
Time
3/4/26, 8:14 AM
Callback contact, if supplied
+49 151 23456789
Reported problem and impact
The machine charged €8 but did not dispense a product.
Suggested next step · example
Check the payment and machine status; decide whether a refund or service visit is needed.
Example case reference: BSW-KR29A
Example report. Lite case reports are delivered by email. Replies to case-report emails are not processed.
Why OUTAG3?
For vending and unattended locations with recurring payment, dispensing, or access issues.
Knowledge base
A quick guide to the process and privacy.
Request one of 20 pilot places: 60 days free, up to 20 free minutes, no automatic subscription. Organization approval required; phone service also needs approved evidence and a configured number.
Privacy
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